Corporate After-Sales Management
evermontebr Consumer Goods
evermontebr Consumer Goods
evermontebr Consumer Goods
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evermontebr Consumer Goods
evermontebr Consumer Goods
evermontebr Consumer Goods
Multinational in the Durable Consumer Goods industry, at a time of expansion in the After-Sales area, is looking for a new executive to improve the customer experience at different points of contact with the company.
As After-Sales Manager with a focus on Customer Experience, your main challenge will be to restructure the area’s strategy, ensuring an integrated and efficient approach between customer service channels and interface areas, such as Marketing and Commercial.
Restructure the company’s After Sales area, aiming to anticipate customer needs;
Optimize and implement flows and metrics that guarantee a standard of excellence in the post-sales customer journey;
Ensure a unified approach to the customer journey, responsible for the deployment of the strategy in third-party companies;
Create processes and tools to collect and analyze data about the consumer experience;
Identify points of friction in different service channels, aiming to improve the customer experience.
Experience as a team manager in the After Sales, Customer Experience or related areas;
Experience in durable consumer goods companies;
Solid knowledge of data analysis and correlation tools;
Advanced English.
Corporate Vehicle and fuel;
Private Pension (2:1);
Family medical and dental assistance, without co-participation;
Meal ticket;
Life insurance;
Education Aid;
Discounts on products.
Through this form, I authorize EVERMONTE – RECRUTAMENTO EXECUTIVO LTDA with registration in the National Register of Legal Entities (CNPJ / MF) No. 31.590.610 / 0001-16, headquartered in Porto Alegre / RS, telephone (51) 3533-8460 and e-mail dpo@evermonte.com – in accordance with the General Law for the Protection of Personal Data – “LGPD” (Law nº 13.709 / 18), to make decisions regarding the treatment of my personal data, now informed in this register, for operations collection, classification, use, access, reproduction, transmission, processing, archiving, storage, disposal, evaluation or control of information, modification, communication, transfer, dissemination or extraction.
EVERMONTE is also authorized to share my personal data, now informed, with other data processing agents, if necessary for the purposes listed in this term, subject to the principles and guarantees established by Law No. 13.709 / 18.
I am aware of my right to obtain from EVERMONTE, in relation to the data I now inform, at any time and upon request: I – confirmation of the existence of treatment; II – access to data; III – correction of incomplete, inaccurate or outdated data; IV – anonymization, blocking or elimination of unnecessary, excessive or treated data that does not comply with the provisions of Law No. 13.709 / 18; V – elimination of personal data treated with my consent, except in the cases provided for in art. 16 of Law No. 13,709 / 18; VI – information from public and private entities with which EVERMONTE shared the use of data; VII – information on the possibility of not providing consent and on the consequences of the refusal; VIII – revocation of consent, under the terms of § 5 of art. 8 of Law No. 13,709 / 18. The request can be sent by simple e-mail to the address dpo@evermonte.com.
To apply for this job please visit vagas.evermonte.com.
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