Executive Opportunities

E-commerce Operations Manager

evermontebr Consumer goods

evermontebr Consumer goods

evermontebr Consumer goods

gerente-operacoes-ecommerce-site

Job description

The high take-up for online purchases and the great competition in this market demand that companies have their operational structure integrated and providing excellent omnichannel services.

Our client is an important consumer goods player that seeks E-commerce Operations Manager to act in front of B2C logistics and customer experience.

Main responsibilities:

  • Management of stocks, freight and contracts with partners, involving distribution and cargo handling, product transfer, contracting carriers, planning for the exchange of goods and cargo monitoring;
  • Ensure the integration and synchronization of all channels, maintaining operation efficiency and high customer satisfaction regarding delivery;
  • Management and development of customer service teams, ensuring the organic growth of the repurchase in the online channel;
  • Monitor service level indicators and develop solutions in relationship processes;
  • Development of end-to-end key customer experience processes that start and end with the customer at the center;
  • Leading innovation and continuous improvement projects related to B2C logistics and customer experience.

Requirements:

  • Essential experience in B2C logistics in the retail or consumer goods segment;
  • Proven omnichannel acting cases;
  • Strong ability in team management and people development;
  • Customer centric vision.

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Evermonte is part of the Evermonte Executive Search group. Executive recruitment and selection group with recognized experience in the national market. Evermonte is structured with the best digital practices to meet the most complex projects in the Brazilian territory, carrying out the recruitment and selection of professionals for C-Level and Top Management.

Through this form, I authorize EVERMONTE – RECRUTAMENTO EXECUTIVO LTDA with registration in the National Register of Legal Entities (CNPJ / MF) No. 31.590.610 / 0001-16, headquartered in Porto Alegre / RS, telephone (51) 3533-8460 and e-mail dpo@evermonte.com – in accordance with the General Law for the Protection of Personal Data – “LGPD” (Law nº 13.709 / 18), to make decisions regarding the treatment of my personal data, now informed in this register, for operations collection, classification, use, access, reproduction, transmission, processing, archiving, storage, disposal, evaluation or control of information, modification, communication, transfer, dissemination or extraction.

EVERMONTE is also authorized to share my personal data, now informed, with other data processing agents, if necessary for the purposes listed in this term, subject to the principles and guarantees established by Law No. 13.709 / 18.

I am aware of my right to obtain from EVERMONTE, in relation to the data I now inform, at any time and upon request: I – confirmation of the existence of treatment; II – access to data; III – correction of incomplete, inaccurate or outdated data; IV – anonymization, blocking or elimination of unnecessary, excessive or treated data that does not comply with the provisions of Law No. 13.709 / 18; V – elimination of personal data treated with my consent, except in the cases provided for in art. 16 of Law No. 13,709 / 18; VI – information from public and private entities with which EVERMONTE shared the use of data; VII – information on the possibility of not providing consent and on the consequences of the refusal; VIII – revocation of consent, under the terms of § 5 of art. 8 of Law No. 13,709 / 18. The request can be sent by simple e-mail to the address dpo@evermonte.com.

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