Job description

mpanies consolidated in the market need to be in a constant process of evolution and learning to keep up with the transformations in consumption needs. With this, our client, a reference in the Services market, aims to revolutionize the way they communicate with the market.

To compose the company’s new commercial model, in order to boost the internal areas to provide quality of service and performance, we sought an executive to assume the position of Commercial Intelligence Manager.

Main responsibilities:

  • Development of key processes of the customer journey in order to provide a permanent process of quality in service;
  • Root cause analysis, in order to drive new solutions and improvement initiatives with a focus on the customer experience;
  • Map the main difficulties encountered by end customers and intermediaries for the development and execution of strategies that excel at defining how teams deliver support;
  • Develop action plan for improvements and automation of internal processes based on quantitative and qualitative analysis to leverage excellence in service;
  • Analysis of market potential and expansion of products/services, identifying new business opportunities through the survey of information and market trends.

Requirements:

  • Solid experience in companies in the service segment with structuring robust commercial teams;
  • Proven commercial management/structuring cases in CHURN reduction;
  • Development of strategies to increase NPS;
  • Strong result orientation and team leadership.

Receive opportunities and contents by subscribing to our newsletter.

Evermonte is part of the Evermonte Executive Search group. Executive recruitment and selection group with recognized experience in the national market. Evermonte is structured with the best digital practices to meet the most complex projects in the Brazilian territory, carrying out the recruitment and selection of professionals for C-Level and Top Management.

Through this form, I authorize EVERMONTE – RECRUTAMENTO EXECUTIVO LTDA with registration in the National Register of Legal Entities (CNPJ / MF) No. 31.590.610 / 0001-16, headquartered in Porto Alegre / RS, telephone (51) 3533-8460 and e-mail [email protected] – in accordance with the General Law for the Protection of Personal Data – “LGPD” (Law nº 13.709 / 18), to make decisions regarding the treatment of my personal data, now informed in this register, for operations collection, classification, use, access, reproduction, transmission, processing, archiving, storage, disposal, evaluation or control of information, modification, communication, transfer, dissemination or extraction.

EVERMONTE is also authorized to share my personal data, now informed, with other data processing agents, if necessary for the purposes listed in this term, subject to the principles and guarantees established by Law No. 13.709 / 18.

I am aware of my right to obtain from EVERMONTE, in relation to the data I now inform, at any time and upon request: I – confirmation of the existence of treatment; II – access to data; III – correction of incomplete, inaccurate or outdated data; IV – anonymization, blocking or elimination of unnecessary, excessive or treated data that does not comply with the provisions of Law No. 13.709 / 18; V – elimination of personal data treated with my consent, except in the cases provided for in art. 16 of Law No. 13,709 / 18; VI – information from public and private entities with which EVERMONTE shared the use of data; VII – information on the possibility of not providing consent and on the consequences of the refusal; VIII – revocation of consent, under the terms of § 5 of art. 8 of Law No. 13,709 / 18. The request can be sent by simple e-mail to the address [email protected]

Este site faz uso de cookies. Ao acessar o site www.evermonte.com , você concorda com a inclusão de cookies em seu dispositivo.

Let us hear from you!

Contact us:

Captcha obrigatório
Thank you! Your email has been successfully registered. We will contact you soon.

Porto Alegre

Av. Praia de Belas 1212 – 1123
CEP 90110-000
+55 51 3533-8460

Florianópolis

Rua Bocaiuva, 2125 2nd floor
CEP 88015-530
+55 48 3029-3460

Evermonte is part of the Evermonte Executive Search group. Executive recruitment and selection group with recognized experience in the national market. Evermonte is structured with the best digital practices to meet the most complex projects in the Brazilian territory, carrying out the recruitment and selection of professionals for C-Level and Top Management.