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With a constant commitment to adapting to growth and recognized for its innovative performance and operational excellence, our client is a reference in customer service services. Aiming to strengthen the quality and efficiency of operations, we are looking for a new Senior Operations Manager to lead the service of strategic accounts and support the management of high-performance teams.
As Senior Operations Manager you will be responsible for managing the main contract management indicators through workforce planning processes that guarantee service levels, customer satisfaction and expected results.
Act as the main point of contact for direct customers, proactively identifying and resolving issues, building strong relationships, and addressing their needs and concerns;
Work with senior management to plan and implement Workforce Management strategies that are aligned with the company’s objectives, controlling costs and optimizing resources;
Develop high-performance teams by establishing clear expectations, carrying out regular assessments and providing performance feedback;
Identify and mitigate potential risks that could affect operations, such as service interruptions or security breaches;
Consolidated experience in leadership positions in customer service operations;
Experience as a manager of large teams;
Big Data analysis capabilities applied to the optimization of operational processes and customer experience;
Advanced/fluent English.
Through this form, I authorize EVERMONTE – RECRUTAMENTO EXECUTIVO LTDA with registration in the National Register of Legal Entities (CNPJ / MF) No. 31.590.610 / 0001-16, headquartered in Porto Alegre / RS, telephone (51) 3533-8460 and e-mail dpo@evermonte.com – in accordance with the General Law for the Protection of Personal Data – “LGPD” (Law nº 13.709 / 18), to make decisions regarding the treatment of my personal data, now informed in this register, for operations collection, classification, use, access, reproduction, transmission, processing, archiving, storage, disposal, evaluation or control of information, modification, communication, transfer, dissemination or extraction.
EVERMONTE is also authorized to share my personal data, now informed, with other data processing agents, if necessary for the purposes listed in this term, subject to the principles and guarantees established by Law No. 13.709 / 18.
I am aware of my right to obtain from EVERMONTE, in relation to the data I now inform, at any time and upon request: I – confirmation of the existence of treatment; II – access to data; III – correction of incomplete, inaccurate or outdated data; IV – anonymization, blocking or elimination of unnecessary, excessive or treated data that does not comply with the provisions of Law No. 13.709 / 18; V – elimination of personal data treated with my consent, except in the cases provided for in art. 16 of Law No. 13,709 / 18; VI – information from public and private entities with which EVERMONTE shared the use of data; VII – information on the possibility of not providing consent and on the consequences of the refusal; VIII – revocation of consent, under the terms of § 5 of art. 8 of Law No. 13,709 / 18. The request can be sent by simple e-mail to the address dpo@evermonte.com.
To apply for this job please visit vagas.evermonte.com.
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